Kula further adds that in a recent survey of roughly 2,400 Verizon Wireless customers, 61 percent said So, while going green may not drive uptake in big ways, there isĪ measurable byproduct in regards to expense reduction that results from paperless billing’s efficiency. Verizon’s wireless segment, “has generated approximately $1 million in cost savings year to date.” Though the desire to go green may not drive paperless billing uptake in big ways, Kula points out that The secondary messaging tied to paperless billing – somewhat understatedĬompared to the sweepstakes promotion – promotes a green angle. Those who also sign up to pay their bills automatically from a bank account get a secondĮntry into the sweepstakes.
Verizon wireless go paperless free#
The pitch is simple – customers who switch to paper free billing are entered in a sweepstakes to win Verizon has been running sweepstakes to encourage elimination of paper billing and payment methods. More interested in savings or a chance to win free services.” That, “while the ‘going green’ factor appeals to a small segment, studies have shown that customers are He says, as, “usage for mobile billing has more than doubled in the past year.” And Kula states frankly
Paperless billing, “is slowly accelerating.” Promotional campaigns tend to bump it along a bit faster,
Verizon, “believe the ‘green’ factor is one of them.” Kula adds that the, “pace of adoption” of
Have a lower churn rate than those who do not,” and that while there are many contributing factors, He says that Verizon knows, “that customers who engage with our online and mobile properties That, “customer retention is significantly high among customers who have adopted online usage.” Online billing and payment, admits that the company has, “not done such a measurement,” but says Has measured increased customer loyalty and satisfaction among customers who have adopted Bill Kula, Director of Media Relations for Verizon Communications, when asked whether Verizon
0 kommentar(er)
